FAQs:

• Who are we?

Homedelight is a virtual service provider thatbrings convenience at your doorstep by connecting you to trusted professionals. At Homedelight we have identifieda large array of more than 100 services and categorized them on the basis of academics business home sports and general. We are constantly enhancing this list to bring you a complete home solution.

• How it Works?

Once you select from a stack of pre-defined services Homedelights efficient search functionality works like magic analysesyour requirement and accordingly maps them to the right service providers. You can chat with them directly for enquiries competitive quotations and appointments.

• Why choose Homedelight ?

At Homedelight we want to ensure that you receive an exemplary service across every touch point. For this, we have built a robust process of empaneling appropriate professionals and connecting them to you through a user-friendly interface with intuitive chat features.

• How do I place an order?

You can chat live with the professionals to check their availability and instantly book an appointment using our seamless booking process and secure payment gateway.

• What are service charges applicable for availing any service at Homedelight?

The charges for service delivery are solely at the discretion of the service provider depending upon the area and service itself. However we ensure that these services are available to you at unbelievably affordable and competitive prices. Our service delivery charges could range between ₹150-500 depending on the service selected.

• How do we ensure that only the best professionals are onboard?

For empanelment of appropriate professionals the selection criteria are based upon a suitable combination of pedigree merit and experience. A pre-requisite for empanelment is to have minimum three years of experience in the relevant field.

• How much time it will take for the delivery of services?

We typically respond to service requests in less than 90 minutes. However Service delivery is taken care off by the professionals individually and hence the time duration for the sameentirely depends on their availability.

• Can I pay online using the Homedelight portal?

Yes. At Homedelight you are able to make payments for the services availed from the listedservice providers.

• What is the grievance redressal policy atHomedelight?

Customer feedback helps us strengthen our processes and therefore we earnestly solicit feedback for every touch point. If the service delivered is not up to the mark customers can expect a redressal according to their requirements and to their entire satisfaction within 48 hours at no additional cost.

• What is the refund policy at Homedelight?

After completion of the grievance redressal procedure, in case the customer is still dissatisfied with the deliverables and if the complaint is found to be genuine to the management, 100% of the service charge will be refunded within 7 working days or earlier as the case maybe at the discretion of the management. The refund will be made via the same channel which the customer would have used to make the payment.